Bank and Credit Product Complaints
If you have a problem with your bank, financial institution, lender, broker, or any other financial service provider, you should report it. To guide you through the process of filing these types of complaints, the Federal Reserve offers consumer help and the following tips:
- First, try to resolve it with the manager at the branch location, the customer service hotline, or the institution’s website.
- When filing your complaint, clearly explain your problem and how you would like it to be resolved. Use this sample complaint letter for tips on what information to include in your complaint.
- Be sure to have copies of receipts, checks, or other proof of the transaction.
If you don’t get your problem resolved using these steps, you have the right to get help from the correct regulatory agency.
Complaints About Deposit Accounts
Financial institutions are regulated by different government agencies, depending on how the institution was chartered.
Use the Federal Reserve System’s financial institution search tool to find out which agency accepts complaints about the financial institution you need to file a complaint against. The Federal Deposit Insurance Corporation offers the contact information for the primary federal agencies that regulate financial institutions.
- To file a complaint about a national bank (those with National in their names, or N.A. after their name), contact the Office of the Comptroller of the Currency.
- Contact the Office of the Comptroller of the Currency for complaints about federal savings and loans and federal savings banks.
- For a problem with a state-chartered bank and trust company, contact either the Federal Deposit Insurance Corporation or state banking authority.
- To file a complaint about a federally chartered credit union, contact the National Credit Union Administration.
- For a problem with a state-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve System.
Complaints About Other Financial Services
The Consumer Financial Protection Bureau accepts complaints involving loan products, such as mortgage companies, car loans and leases, student loans, payday loans, and any other consumer loans. This agency also accepts complaints about other financial services, such as credit cards, prepaid cards, money transfers, and debt collection.
File a complaint about investments to the Securities and Exchange Commission or your state’s securities regulator. These agencies accept complaints about investment fraud, pyramid schemes, or other violations of federal and state securities laws.