166 Outcome: The Hawthorne Effect

What you’ll learn to do: describe the Hawthorne effect and its significance in managing employees

The Hawthorne effect refers to the phenomenon of people appearing to perform differently and usually better when they are observed. The phrase was an unexpected outcome of studies conducted at the Western Electric Hawthorne Works plant in the 1920s.  The studies were conducted by Elton Mayo and his colleagues, who were attempting to test Frederick Taylor’s scientific management theories in an actual work environment. As you read the following section, consider the dramatic effect these studies have had on management within organizations and our understanding of how different factors impact worker performance.

LEARNING ACTIVITIES

The learning activities for this section include:

• Reading: The Hawthorne Studies
• Self Check: The Hawthorne Effect

Take time to review and reflect on each of these activities in order to improve your performance on the assessment for this section.